Posts tagged ux

What I Read In April

During the month of April, I have read some books and papers that left a deep impression on me. Previously I have shared on this blog recommendation on a book concerning Digital Marketing, UX, IA, and Social Media. Each and every one had its designated post. But lately, I have started pushing myself to find the time to read more. Consequently, I have decided to share with my readers a list of my readings on a monthly basis (whenever I have something to share, naturally).

I hope these collections of monthly readings inspire you at least a bit. They certainly put my mind into reflection mode. And here are the ones that made my April readings list.

Read More

Sorry, Devs – User is The King – Get Over It!

Lately, I have been under fire on Twitter for saying that Apple’s iOS offers the best user experience among mobile platforms. This cannonade comes particularly from the developers’ side of the equation, not the UX professional one. I guess this is more due to the perception that I am some sort of a fan boy when it comes to this particular brand. I might be to some extent and I certainly find myself subconsciously biased on occasions. After all, I’ve been using Apple products since 2006 on a personal level and many others in my work – Microsoft, Dell, Android, Blackberry, HP etc… None of the latter has ever offered me a user experience getting even closer to the one that iOS has.
I am getting here on the wrong foot, am I not?
A professional UX designer should never rely on his/her own perception of a product’s user experience. In fact, one should be looking into research findings, user needs, platform objective, target audience, market share, platform design restrictions and ease of tasks performance. So let me take a step back from my previous statement about the iOS.

Read More

TIMBUK2 And Social Customer Service

To sum up, I had a shout out on Twitter @timbuk2, was transferred to email to deal with privacy sensitive information and none of my time was wasted by unnecessary questions. Throughout the communication I was being treated with genuine care, understanding, addressed by a first name in an informal, but yet polite tone and everything was kept short and to the point. My user experience was just great.

Read More