service design

Subject To Change – The Book

Subject To Change

Subject To Change

“Subject to Change – Creating great products and services for an uncertain world” by Peter Merholz and Brandon Schauer

As users, we often stumble upon poorly designed products and services that otherwise would be just a great fit into our life. Sometimes great ideas suffer from ill implementation and to be honest this is a major turn off for me as a user.

What Peter Merholz and Brandon Schauer did in their book “Subject to Change” is getting things straight through examples and basic notions/steps when it comes to product and service design. A compelling walk through ideas and shared experience.

In the times when every digital marketer is rather focused on all that social media and content strategy buzz, a new topic comes up. This topic, I sense to be the next big thing that is going to generate at least just as much buzz – Service Design.
Read More…

Service Design Gone Bad

In my last trip to Germany I decided to purchase finally a prepaid SIM card for my handheld. Since, I travel often to the country, it only sounded natural to me. So, I went in the first shop that was open on a Sunday (e-Plus was my luck) and got one. What I didn’t realize was that I was in for a trip, that if I knew in advance, I wouldn’t probably like to take.
Read More…

1 2 Scroll to top