service design

Donating Blood In Germany – Service Design

Have been donating blood since the late nineties in multiple countries. This past week, it was my first time doing so in the country I have been living in for the past 8 years. It was about time.

Germany is slightly particular when it comes to blood donations. If one does not catch a special action visiting the office, university or some other place, one needs to make an appointment in the online system, which would be possibly a couple of months in the future.

So, when a friend told me that there will be a special blood donating venue in a week, I jumped in without hesitation. It was my chance to finally make it happen.
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Personal Service Design Notes

Sometimes, and just sometimes, one encounters a service design as if taken out of a book. Everything looks so flawless and easy to breeze through, sit back and get things done in a jiffy.

I don’t know about you, but I seldom stumble upon a service which is empathic, guiding and responsive. In fact, I kind of believe that the bigger amount of businesses focus on a particular step of the service process and not really considering its entirety.
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Service Design – The Book

Service Design

Service Design

“Service Design”, subtitled “From Insight to Implementation” by Andy Polaine, Lavrans Løvlie & Ben Reason

Service Design has been a field I wanted to dig in for a while. And the geek that I am, I was looking for a book to start… Well, apart from all the blog posts I read here and there. The book that Polaine, Løvlie and Reason wrote, indeed is a practical guide on how to start and march through this complex task of creating pleasant service design.  In addition to the actionable advice, there are many examples that put notions into perspective and create a shared reference in the reader’s mind. And this certainly helps the newbie to start pondering on the topic.

This book is making constant references to the complexity of service interaction and the various touch points on different platforms/places. In the interconnected times, we live in, it only makes sense to address design in a much more pervasive way than we used to a few years ago. Just going through the case studies presented in Service Design, one can get a few ideas on how to make the organization’s service offering better.
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TIMBUK2 And Social Customer Service

On January 24, 2013 one of the clips on my TIMBUK2 Мessenger D-Lux Bag broke due to harsh weather conditions. To be fair, it was the second time, cause low temperatures cause the plastic to wear off in general and become fragile. About 40 days ago another one broke, but I replaced it with a spare I had on the other strap that came with the bag…

I’ve had my TIMBUK2 bag for about two years. It is one of the things I carry around every day that I cannot live without. It is functional and I can put everything in there – my iPad, my Friday antipasti bought at the market, my umbrella and even my niece when she was a bit younger… So you can imagine how devastated I was when the clip broke…

Since I already knew beforehand that TIMBUK2 does not have retail shops in Germany (I got my bag on Amazon.de), I decided to battle my own laziness and took a picture immediately attaching it to a tweet addressed to @timbook2:
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