Posts tagged personal

Personal Service Design Notes

Sometimes, and just sometimes, one encounters a service design as if taken out of a book. Everything looks so flawless and easy to breeze through, sit back and get things done in a jiffy.

I don’t know about you, but I seldom stumble upon a service which is empathic, guiding and responsive. In fact, I kind of believe that the bigger amount of businesses focus on a particular step of the service process and not really considering its entirety.

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