Service Design – The Book

Service Design

Service Design

“Service Design”, subtitled “From Insight to Implementation” by Andy Polaine, Lavrans Løvlie & Ben Reason

Service Design has been a field I wanted to dig in for a while. And the geek that I am, I was looking for a book to start… Well, apart from all the blog posts I read here and there. The book that Polaine, Løvlie and Reason wrote, indeed is a practical guide on how to start and march through this complex task of creating pleasant service design.  In addition to the actionable advice, there are many examples that put notions into perspective and create a shared reference in the reader’s mind. And this certainly helps the newbie to start pondering on the topic.

This book is making constant references to the complexity of service interaction and the various touch points on different platforms/places. In the interconnected times, we live in, it only makes sense to address design in a much more pervasive way than we used to a few years ago. Just going through the case studies presented in Service Design, one can get a few ideas on how to make the organization’s service offering better.
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Usable Usability – The Book

"Usable Usability" by Eric Reiss

“Usable Usability” by Eric Reiss

Usable Usability: Simple Steps for Making Stuff Better by Eric Reiss

Eric Reiss has a bunch of stories to tell – all interesting and offering something to learn from. He has been meddling with usability for so long that each and every one of the stories he tells has a spice of it.

“Usable Usability” has a story and stories. It is a guide through experience in a combination of shared reference, something that we (the readers) understand, but not necessarily made a mental note when we encountered the same situation. I regard Eric’s new book as a wake-up call.
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Pervasive Information Architecture – The Book

Pervasive Information Architecture: Designing Cross-Channel User Experiences

Pervasive Information Architecture

“Pervasive Information Architecture: Designing Cross-Channel User Experiences” by Andrea Resmini and Luca Rosati

Andrea Resmini and Luca Rosati’s book was long waiting for me to get to it. In fact, I found myself a bit ashamed that it took me so long to start reading it. Once I flipped through the first few pages, I realized that I should have read it as soon as it landed on my desk…

This book is just as much about the digital world as it is about the offline one. It is a combination of both. And to be exact it is about their intersection – that thing that makes the user experience a fluid that flows between the 0 & 1 and the touch-and-feel aspects of our lives. It is about designing for a homogeneous experience in a time that PCs get effectively replaced by mobile computing in everyday life. Read More…

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