Posts tagged broken

A Broken Bike Light Reflection

Last April, I bought a really nice bike (and somewhat expensive). It has taken me quite a long time to choose it. I was looking for something I can ride fast to work, but also use it for recreation on gravel and long asphalt runs.

Everything was going fine, but not long after the purchase, the light stopped functioning. This was not a problem at the time. The day was growing longer and anyway I was not biking late at night, especially after dusk. Besides, I was working 12 hours a day and the only time I could possibly go to get it fixed, would be on Saturdays.

Naturally, I was procrastinating and pushing my visit to the shop, I purchased my bike until the summer was almost over. I thought I would just go in, tell them what the problem is and leave the bike there to be fixed. To my surprise, at the end of August, the shop was under renovation. The note said, “We’ll be back for you on November 1, 2018.”

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TIMBUK2 And Social Customer Service

To sum up, I had a shout out on Twitter @timbuk2, was transferred to email to deal with privacy sensitive information and none of my time was wasted by unnecessary questions. Throughout the communication I was being treated with genuine care, understanding, addressed by a first name in an informal, but yet polite tone and everything was kept short and to the point. My user experience was just great.

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