We all tell stories. In fact, our life is full of stories. Whether we experience them, make them up or simply retell them, they remain an undivided part of our communicative existence.To my shame, I never really pondered on the use of stories to convey ideas, present solutions or warm up the audience before starting your speech. There are many ways storytelling can be used.
CONTENT and features enabling it to be served – this is my not so humble opinion. All of the major big guys did just that among other things in the past few weeks. But let’s take it happening by happening.
For an online only bank, such as Comdirect is, one would expect to get things done faster. In addition the user experience and the interaction design are expected to be close to what you get online with any other bank. And yet, I got nothing of that in my attempts to get a bank account in Comdirect.
In my last trip to Germany I decided to purchase finally a prepaid SIM card for my handheld. Since, I travel often to the country, it only sounded natural to me. So, I went in the first shop that was open on a Sunday (e-Plus was my luck) and got one. What I didn’t realize was that I was in for a trip, that if I knew in advance, I wouldn’t probably like to take.
I got my HSBC Hong Kong online banking security device today… in my mailbox. Up until that moment, I had a great day working on two clients’ websites and listening to great rock music from the ’80. So you can probably understand my immediate flood of anger and frustration.