Usability & Design

Concerning user experience, informarion architecture, content and its usability and design on the web and offline…

Storytelling for User Experience – The Book

Storytelling for User Experience

Storytelling for User Experience

“Storytelling for User Experience” by Whitney Quesenbery & Kevin Brooks

We all tell stories. In fact, our life is full of stories. Whether we experience them, make them up or simply retell them, they remain an undivided part of our communicative existence. To my shame, I never really pondered on the use of stories to convey ideas, present solutions or warm up the audience before starting your speech. There are many ways storytelling can be used.

I read “Storytelling for User Experience” as being yet another book from the series Rosenfeld Media is made available to the digital professionals. I am still trying to catch my breath and the fact that I am posting this memo only two weeks after I finished the book, shows that I am still pretty much in it. I guess it will be probably best to offer a very short passage from the last chapter of the book here: Read More…

On Facebook, Amazon, Apple and Google

The world has witnessed in the last couple of weeks some major and long-awaited events like F8, Amazon and Apple events and Google subtle intro of new product features. And when the internet society is bragging about privacy issues, expressing awe for Kindle Fire, disappointment about not seeing iPhone 5 and barely noticing Google Analytics Premium, the focus is rather far than what just actually happened.

CONTENT and features enabling it to be served – this is my not so humble opinion. All of the major big guys did just that among other things in the past few weeks. But let’s take it happening by happening: Read More…

Service Design Gone Bad

In my last trip to Germany I decided to purchase finally a prepaid SIM card for my handheld. Since, I travel often to the country, it only sounded natural to me. So, I went in the first shop that was open on a Sunday (e-Plus was my luck) and got one. What I didn’t realize was that I was in for a trip, that if I knew in advance, I wouldn’t probably like to take.
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Your Company, Social Media and Customer Service

My dear readers, just a quick note to let you note that I have just published a second blog post at FatDUX’s blog titled “Your Company, Social Media and Customer Service”. This time it is about customer service, social media, user experience and why your company should consider employing multiple channels to connect with its customers.

So if you fancy a read, please visit this link or paste! And as usual, don’t forget to browse beyond my post! You might learn something new or encounter a new point of view.

Update: This post is no longer available on FatDUX’ Blog, so please find it below as it was published there on January 19, 2011.

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